very kind and friendly staff and great location right near 495 and shops like McDonald dunkin donuts and others and a shopping plazer wright across the street and a movie theater and not to far from the loop a mall with lots of stores, Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review Hello, Wow, sounds like our location was a perfect fit for you. We have stayed at Best Western before and been very happy. This Merrimack Valley area hotel is conveniently close to Canobie Lake Park, the Salisbury State Reservation, Hampton Beach and the Salem Witch Museums. Later in the night, the TV stopped working, front desk said it was because of the rain. Thank you, Sales Manager, Hello, I am sorry you had an unpleasant experience at our hotel. Wanted to get away for a few days and most places I tried were booked. We hope to see you again in the future. We hope you are able to give us another chance to make your stay exceptional! We appreciate your stay with us and your lovely review. 6/21/19. However, the grossest part was the pool itself. It was inexpensive to wash and dry our clothes and there was no wait to do so. Unless we had some strangely unique experience, my advice is to ignore the negative reviews. The shampoo that was in the room was half used and left there. Thank you, Director of Sales. Thank you again and I hope that you come back and stay in the future. I checked in online and said I needed to check in an hour early and they would not let me in before 3. Good morning, I am very sorry that we only rated average on your standards. The complimentary breakfast area was not well kept and had flies buzzing around the trash (which was always just about ready to overflow Menu items were not presented well and were not very appetizing- I stayed here for two weeks because everyone else was booked and after the second day I had seen enough in the breakfast area to not go back the rest of the time there. We look forward to seeing you again on your next special occasion. deal on an internet site. Thank you, Director of Sales. Thank you!! I also felt like I had walked I to an old dingy room. They treat you like family. We will certainly be more vigilant on making sure guest keep noise down in hallways and we will be repainting soon. Ok, I was more than a bit tired... Room was quite large (had a room in the D building/conference center) with two queen beds. We hope to see you again next time you are in our area. Cost 144.77 with tax, should have been 44.00. So would I recommend. We hope to see you again in the future. I apologize you felt the room was small for the price paid. Dear Jeff J, Thank you for your feedback. We enjoyed our stay at this hotel. I hope once you got settled into your clean room with the nice crisp clean sheets that your review changed a bit. Breakfast was usual eggs, breads, cereals served with attentive staff member. Lowest prices for your stay. Noise and partying in rooms with slamming doors unbearable Did take my dog and ample area for taking her out. Please note that we have a renovation scheduled slated for the end of the year. We hope to see you again in the future. Best Regards, Hello, Please accept our apologies! Convenient to highways.495, 93 and 213. Best regards, Director of Sales. Best regards, Michelle. Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review Hello, Thank you for stopping over off 495 on your road trip. Stephanie R, West Yarmouth, United States, Hello Stephanie, Thank you for your 5 star rating! We hope you are able to come back again sometime soon. thanks and I appreciate the services. We would like you to know that we do have a renovation pending that will update the look of the hotel as well as have an elevator to all rooms. Please do not hesitate to contact us during your stay to assist with any issues like this. Thank you again for your stay. Best regards, Michelle. Best regards, Director of Sales. i always get a feel at home feeling ! Please contract me directly, as I would like to know the room number of your stay, to address some of your concerns for the next guest. Thank you so much for staying with us, we look forward to you coming back. The jacuzzi (1 of the 2 reasons I picked this hotel) was only big enough to hold 4 people MAX and it wasn't very hot (NOTE: watch that last step into it, it's a big drop and my husband almost fell.) From there we notice hair on the pillows, and only 1 towel and 1 wash cloth for 4 of us. We hope to see you again soon. The front desk clerk on arrival was friendly and helpful. We are pleased to read that you signed up for our Best Western Rewards program and are on your way to earning points for free hotel rooms or gift cards. Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review Hello Jo Ann, Thank you for sharing your feedback about your overall good experience at our hotel. Nice room and breakfast, terrific staff. I was not impressed. We are very pleased you found our hotel convenient and enjoyed our pool/hottub and free breakfast. Thank you, DOS. Hopefully we can get this settled for you quickly. The smell of marijuana was over whelming on the first floor. We appreciate you staying with us and happy you were able to find all you needed in walking distance. That does not sound appealing at all. There was extensive mold on the bathroom ceiling (see photo). Michelle Bechard, General Manager at Best Western Merrimack Valley, responded to this review Thank you for staying with us and I appreciate your feedback about your stay. I am sorry to hear about the smell in the hallways from undesirable guests and children running. Book 9+ rooms . Thank you for staying at Best Western Merrimack Valley while visiting the seacoast. I talked with the corporate office and they tried to get the hotel to compensate me but the aforementioned manager on duty flatly refused. Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review Hello, Thank you for your stay and your review. Candy paper on the floor that was not from us.. Never changed the sheets in the 3 days we were there. Next time if you miss breakfast stop at the desk, we offer a to go bag with fruit, granola bar and water. Winnekenni Castle and John Greenleaf Whittier Homestead and Museum are local landmarks, and some of the area's attractions include Canobie Lake Park and Cedarland Fun Center. Very pretty area close by and not far from Boston. This one had no outlet for CPAP machine is a medical issue and I had to ask for an extension cord for mine. Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review Thank you for staying at our hotel for a one night stop. Maybe the next one will be stay x amount of nights and get one free. Smh. Its one of the small ways we use to thank ours guests for choosing us! stay right. We Apologize that you found our property to be rundown. I will make sure to share with the staff and fix where we can. I have never had to do that before. Our room was worse and it felt damp on the floor and bedding. We appreciate your feedback and want you to know that we will be starting a renovation very soon to address these issues. A breakfast was included with the room and the choices were abundant. Hello, I'm very sorry that you had a bad vibe during your stay. Thank you for your feedback. Some restaurants nearby if you need them. V8170EAaliceb, White Sulphur Springs, West Virginia. Thank you, Director of Sales. There were noticeable stains on the bed and the floors. Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review Hello, Thank you very much for staying at Best Western Merrimack Valley during your travel home. Show Prices . We try to make sure all of our guests leave happy, but clearly we missed the mark during your stay. Next time you are here feel free to call us with any heating/cooling or other issues in the room. Hello Rodger, Please accept our apologies for an unpleasant stay. We love our snowbirds and appreciate you staying with us. Thank you again and please accept my apology from the entire staff about the bathroom. Be ready to climb stairs with your luggage. Our courtyard does have a sign on each door stating that it is not an exit and the door will lock behind you, to prevent guests from going outside to the courtyard. They said no problem. Thank you for your feedback and we will be sharing this with our staff and management to make changes. We hope to see you again soon some day. Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review Hello Peter, I am terribly sorry that you tried to book on Best Western Directly and ended up on another site. no commotions, no kids running around. As soon as I walked into the hall I could barely breathe for the musty smell. We will be installing a brand new elevator in the upcoming renovation also. We are very sorry we did not meet expecations for the price paid. I know I wrote you an email earlier today, but did want to let you know that we have addressed the missing outlet situation and those should be in soon. got to 2nd floor. The room was clean, the beds comfortable, bathroom very clean. Book online for the best price. I would recommend this place to anyone looking for a reasonable room and great service. Room was basic and clean. We appreciate your kind words about our hotel and staff. We do not service the room if we see that on. 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